Most SMEs are left to face their IT problems alone
A workstation that won't start. An inaccessible server. An incomprehensible security alert. In the majority of small businesses, these situations are handled by improvising — or waiting hours for a contractor to become available.
Traditional IT support is designed for large enterprises: anonymous tickets, technicians who don't know your infrastructure, delays that paralyse your business.
At TYSCO, support is designed for you. Not for everyone else.
Speak to a TYSCO expert< 4h
Guaranteed response time on critical incidents
Everything your business needs, handled by a single partner
TYSCO provides support across your entire digital ecosystem. You don't have to juggle between multiple providers.
User Workstation Support
Your employees have a problem on their workstation? TYSCO intervenes remotely or on site. Configuration, breakdowns, updates, access, peripherals — our technicians know your equipment because they deployed it.
- Immediate remote takeover
- User support in plain language, no jargon
- Access and permissions management
- Support for TYSCO START & GO workstations
- Office productivity and Microsoft 365 assistance
Cloud Infrastructure Support
Your virtual servers, firewall, VPN network — everything that keeps your business running is managed and maintained by TYSCO. In the event of a problem, we intervene directly on the infrastructure, without bothering you.
- Virtual server management (VM, cloud)
- ShelterX firewall supervision and maintenance
- VPN and remote access management
- Backup monitoring and recovery planning
- Security updates and patching
Cybersecurity Support
An EDR alert, suspicious behaviour, an intrusion attempt — our analysts qualify and handle every security incident. You are informed, protected and supported, without needing to understand the technical details.
- Security alert qualification and handling
- Cybersecurity incident response
- Preventive advice and recommendations
- Direct link with our SOC teams
- Support during intrusion attempts
Experts who know your infrastructure, not a call centre
When you contact TYSCO support, you speak to an engineer who knows your infrastructure. These are the same teams who deployed your ShelterX firewall, configured your START & GO workstations and set up your EDR.
No anonymous ticket redirected to an unknown tier-1 agent. No generic troubleshooting script. An expert response, tailored to your actual situation, from the very first contact.
Simple to activate, fast to obtain
No complex procedure. You encounter a problem, you contact us. Our teams take care of it.
You report
By phone, email or client portal — whichever channel suits you. Your request is immediately qualified by an engineer.
We diagnose
Our teams analyse the problem with direct access to your infrastructure. No basic questions — we already know your context.
We intervene
Remotely or on site depending on the nature of the incident. Fast resolution, clear communication, without leaving you in the dark.
We close
Intervention report, recommendations where needed, and verification that everything is working before closing the ticket.
Less time lost on IT, more time on your core business
TYSCO support is the guarantee that your tools work, your teams are productive and your security is maintained — without you having to worry about it day to day.
It's the service level a large enterprise affords itself with an in-house IT team — made accessible to SMEs at a controlled, predictable cost.
A TYSCO solution installed is a TYSCO solution supported
TYSCO support covers all of the solutions we deploy. One single point of contact to manage everything.
Support designed for organisations without an internal IT team
You don't have a CIO or an in-house IT manager — TYSCO is your outsourced IT team, available when you need it.
Your next IT problem hasn't happened yet. Anticipate it.
Let's discuss your infrastructure and support needs.
Our experts will define with you the right service level for your business.